Answer...We use Australia Post for all our shipping—fully registered and insured within
Australia; and Economy Air, fully insured with Delivery Confirmation for overseas.
All Driftwood Bears are shipped in fully approved Australia Post containers
for maximum security. |
QUESTION 1: How do I order a Driftwood Bear? |
Answer...We use a fully secure, on-line ordering system through which you can pay using
your credit card or by check or internet banking transfer. Just click on
the 'Buy It Now' shopping cart button on each bear's page to complete your order,
with each order individualised with postage for your country (click on link at right top for more). |
QUESTION 2: Can I Layby/Lay Away a Driftwood Bear? |
Answer...You most certainly can...Just use our normal ordering system (i.e. click on the
'Buy It Now' button) for the bear you wish to lay away, and in the comments section
of the secure on-line ordering form, just insert a brief note letting me
know that this order is for a lay away, and telling me how much you wish to pay
as a deposit. If you are paying by credit card, just click on the credit
card option and, as I transact all my credit card transactions off-line, I will
just charge your for the agreed amount. For future payments, you can simply
e-mail me, advising me of how much each installment is you want to pay at that
time, and I will put a charge through on your credit card for the amount of each
payment (or you can send me a check/cheque). See my lay away/lay-by conditions
at right.... |
Lay-by/Lay Away Terms & Conditions
Layby/Lay Away terms are available to suit your needs. Normally I require a twenty
percent (20%) deposit on initial order, and completion within three (3) months
would be appreciated.
I invite you to e-mail me to discuss your order and
terms. I am happy to tailor the layby/lay away payments to suit your requirements.
International
orders can be in A$, US$, £Sterling or NZ$, and payments
can be made by credit card, check, internet banking transfer, or money order.
Or you can use your credit card from this site by going back to the orignal bear
page and clicking on the Add to Order button. Refunds are not available
on laybys/lay aways, however, I'm happy to give you a credit towards another
Driftwood Bear. Postage and insurance charges are payable. Contact me for
details. Please complete the normal 'Add to Order' procedure, and include
a note in the Comments section that it is a lay away, and the amount of deposit
you wish to pay. Your order will become effective and binding upon receipt
of your layby/lay away deposit. |
QUESTION 3: How is my Driftwood Bear shipped? |
QUESTION 4: Are all bears immediately available? |
Answer...In most cases, yes...but if I don't have a particular bear in stock when you order
it, I will advise you of an anticipated delivery date if I have to make one
for you. This normally takes a couple of weeks. |
QUESTION 5: What guarantees do you offer? |
Answer...Driftwood Bears subscribes to the worldwide Bears-Direct Guarantee of Satisfaction
Assurance (click here to find out more), and we offer a full, money back guarantee if you are not satisfied that your Driftwood
Bear is as described on our website (less postage costs). |
QUESTION 5: Are your bears suitable for children? |
Answer...No, not for young children – Driftwood Bears are artist bears and consequently
do not have safety eyes or other normally acceptable child safety devices for
kiddies under 5 years of age...but they're great as gifts for older kids!...Or
for something memorable to celebrate a birth! |
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