Customer Service and Support:

Phone Tonya or Bill:     Mon - Sun ~ 5 - 9pm  Est.
Email Contact Form   24 hours a day

Payment Options:

We accept visa, mastercard, discover, debit cards, checks, money orders, cashier checks and paypal. Our secure shopping cart accepts all these forms of payment, you may also order by phone. 

Sorry but we can only hold orders for 7 {business} days, while awaiting check and money order payments. If paying by check we reserve the right to wait 10 business day period for the check to clear. We will send you our address in your email confirmation. 

When paying by credit card, we will immediately charge your credit card and prepare it for shipment. In the event an item is not in stock, we will notify you by email before processing your credit card and shipping the other items.

We are required by law to collect sales tax on all NY orders (depends on your county).

Returned checks will be charged $25. Checks that have been sent to collection will be charged $50 plus attorney's fees in addition to the amount of check.

International Customers:

We are sorry but we will no longer be able to take orders from overseas do to the increase in fraud.

Custom Orders Information:

Along with the many gifts and collectibles we offer, we now have on our site our handcrafted creations. These are handcrafted by us! If you see something you like but want a different color, name added, or a different design all together, please email us and we will see what we can do. All custom orders require 50% down, this is non refundable!

Please note: If ordering items that are in stock at the same time as a custom order, additional shipping charges will apply. The exception is if you would like us to hold your in stock items while waiting for custom order items.

Pre-Order Info:

By pre-ordering an item you signify that you understand that item is not in stock at this time, and will be shipped at a later date. We DO NOT charge your credit card until we are ready to ship your item, however if paying by check or money order we must receive the money first before we will hold the item.

If you order other merchandise along with your pre-order, the other products will be shipped now and the pre-order item later. Separate shipping charges will apply. Unless you specify you want all items shipped together, if that's the case we will charge your card for the in stock items only.

Refund Policy:

Returns will be at BBoop's World discretion. If approved, all items that are not defective will result in a 10% restocking fee. You must notify us within 3 days of receiving your order. You may email or phone us, have your number on your invoice and the merchandise you wish to return and the reason why ready.

Please return the merchandise promptly in its original condition in order to receive a refund or credit based upon your method of payment. We will not give credit for merchandise returned that does not include the original packaging, or has damaged packaging, so please be careful whenng your collectibles gift boxes. Shipping charges are not refundable {we only refund shipping charges, if we made the error} and orders that were originally shipped free of charge will be credited back minus the original shipping costs. Additionally, you must pay the shipping and insurance costs to return merchandise back [unless it's due to our error} to BBoop's World. The exception to this is listed in shipping damages.

We must receive the merchandise within 7 {business} days from the date we approve your return in order to receive a refund or credit. The item needs to be in the same condition as it was when it was sent to you, and must be sent back to us the same way it was shipped to you (priority & insured).

Prices in effect at the time of purchase are final. Credit will not be given for any change in prices. No exceptions. We are a authorized dealer for our lines, they remain stable, unless of course we have a sale :)

No refunds on custom orders, no exceptions!

Shipping Damage:

Damage can happen, this is why we insure all packages! The following is what you must do if this does happen.

Report any damage or breakage of your merchandise upon receipt to the carrier & us immediately. You MUST keep all packaging material for the carrier's inspection. We will be more then happy to replace or refund a damaged product but before replacement merchandise can be shipped to you, a damage claim for insurance purposes must be filed with the USPS.

Shipping Charges:

When ordering the shopping cart WILL NOT add the shipping. Upon completion of your order we will then add the shipping charges, and send you the grand total in your confirmation email from us. The cost of shipping is actual cost (or very close to it, we do not charge a handling fee!) and is based on the weight of your order and the ship to zip code. Please feel free to Email Tonya your zip code and the item(s) you are interested in and I will email the actual cost to you so you may order with this in mind.

We DO NOT ship C.O.D.

Please do not send your check or money order until you have received the grand total! Also if paying by paypal through the shopping cart, you will have to pay us again for the shipping charges, we will send this in the confirmation email.

For our handcrafted creations, please allow 2-4 weeks for shipping. If ordering for the holidays, or as a present, please order with enough time to receive your item. Please feel free to email us with shipping times :)

***If you live in Watertown, or the immediate surroundings, we can deliver your order for you, or make an arrangement for you to come pick it up.***

Privacy Policy:

Here at BBoop's World we understand your need for privacy and are concerned on how information on you is used.

Information about you, our guest is a very important part of our business. Rest assured that we do not sell, trade, or give out any of your information to any third parties. All information is only seen by us at BBoop's World, we use your information that you enter on our website or give us over the phone as a means of responding to you, taking your orders, improving our store and products, also to get to know you, as we truly are interested about our guests.

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